While competitors reply tomorrow morning — you've already closed.

A scripted chatbot follows a fixed decision tree: question → option 1/2/3 → answer. It works well for scenarios you planned for in advance, and breaks the moment a customer asks something else. An AI agent understands free-form language, handles questions that weren't planned for, references the context of the earlier conversation, and hands off to a person when it's unsure.

Yes — the agent calls the tools you connect it to: opening a service ticket, scheduling a meeting, sending a document, updating internal systems. By default it's read-only; write permissions open up for whichever business process you approve, with a full log of what it did.

A sandbox pilot within one to two weeks of approval. Moving to production comes after a calibration period on real conversations — usually another two weeks. Timing depends on how many integrations are needed and how much existing knowledge has to be loaded into the agent (FAQs, price lists, service procedures).

During the pilot period we go through the conversations together with you — every inaccurate answer is flagged, and we adjust the prompt or add guidance toward the correct answer before the mistake repeats. Automatic low-confidence flagging and rule-based escalation are on the roadmap; for now review is manual and shared — and this early stage is exactly the right time to catch wrong patterns.

Depends on the plan. On the managed plan, we run the agent for you — there's no legal lock-in, but the runtime is ours. On the ownership plan, you get the full repo plus deployment scripts from day one, and can move to your own Vercel/Firestore/Anthropic accounts at any stage. Both plans are active — pick whichever fits you.

The agent is reply-only — it answers customers who already reached out to you, it doesn't initiate contact or send outbound marketing. WhatsApp blocks are mostly caused by unsolicited bulk-messaging patterns; when usage is purely reply-based, the block risk is negligible. Messages go through Meta's official WhatsApp Cloud API, not unofficial intermediaries, which strengthens standing with the platform.