Business Process Automation

If it's repetitive, it can be automated
I build systems that take manual processes — data entry, document processing, coordination between systems — and make them fully automatic. Everything is custom-built for your needs.

Who is it for

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    Businesses with repetitive manual processes
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    Teams wasting hours transferring data between systems
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    Companies that want to grow without doubling headcount

How it works

1

Map the process

Identify manual steps, bottlenecks, and failure points.
2

Build and test

Build the automation, connect to existing systems, and test with real data.
3

Launch and monitor

Deploy to production, monitor that everything works, and adjust as needed.

Examples

Incoming email → extract data → populate CRM
Supplier invoice → compliance check → auto-approval
Customer form → create case → send confirmation
Daily report → process → distribute to managers

Related Projects

Document Processing Automation →

Ready to get started?

Let's talk about how this can work for your business.

Business process automation is about finding the repetitive, rule-based work inside your company — the quote you send every time, the invoice reconciliation, the manual copy-paste between two systems — and letting software do it at 3am instead of a person doing it at 3pm. Done right, automation returns 5–20 hours per employee per week and removes an entire category of avoidable mistakes. Done wrong, it turns into a pile of brittle zaps that nobody wants to touch. This page explains how we pick the right processes, what the build actually looks like, and how we make sure automations keep working two years after launch.

How we pick which process to automate first

The mistake most teams make is automating the loudest process instead of the most expensive one. We start with a two-hour workshop that maps every repetitive task your team does, scores each by time-per-run times runs-per-month, and subtracts the cost to automate it. Roughly 80% of the value usually hides in 3–5 processes: lead intake, invoice reconciliation, inventory sync, order status communication, and monthly reporting. We build those first, prove the ROI, then move down the list.

What a typical automation build includes

Every automation project we deliver comes with three things: the working automation itself, a monitoring dashboard that shows success and failure rates, and a short operator runbook — written for the person who will actually live with the automation after we leave. The automation might be a Make or n8n workflow, a custom Python service, a Zapier chain, or a serverless function on AWS or GCP, depending on where your systems already live. We pick the platform that will still be maintainable by a non-developer once you own it.

Integrations we build most often

Typical business automation work spans CRMs (HubSpot, Salesforce, Pipedrive, Monday, Zoho), accounting (QuickBooks, Xero, Priority, Hashavshevet), e-commerce (Shopify, WooCommerce), customer support (Zendesk, Freshdesk, Intercom), messaging (WhatsApp, Telegram, Slack, email), storage (Google Drive, Dropbox, S3), and internal APIs. We also do a lot of work bridging brand-new SaaS tools with older on-prem systems that don't have a clean API — using scheduled exports, database replication, or robotic process automation when nothing else works.

Keeping automations alive after launch

The real cost of a bad automation is not what you paid to build it — it's the Tuesday morning six months later when it quietly stops firing and nobody notices for a week. Every automation we ship writes its runs to a log, pings a monitoring channel on failure, and exposes a simple retry endpoint. We also document the exact manual fallback for the day the automation is down, so the business never stops running. About 30% of our clients keep us on a small monthly retainer for proactive monitoring and small changes; the rest take ownership and only call us back when they want a new automation.

Business automation — frequently asked questions

Which business processes are the best candidates to automate?
The sweet spot is any process that is repetitive, mostly rule-based, happens often, and costs someone real time each week. Classic examples: pulling leads from a form into a CRM, generating invoices from orders, reconciling bank transactions against an accounting system, sending appointment reminders, and producing weekly KPI reports. Creative work and judgment-heavy work usually stays human.
How quickly do we see ROI from automation?
Most of the automations we ship pay for themselves in two to four months. A typical example: a lead-routing automation that costs $3,000 to build saves one person about six hours a week, which is $700 of labor cost per month — so it breaks even before month five and prints money after that.
Will automation replace our people?
Almost never. What we consistently see is that automation removes the boring parts of a role and frees the same people to do higher-value work — more sales calls, better customer experience, new initiatives that never had time before. In regulated industries we also keep a human-in-the-loop for approvals so accountability stays clear.
Do you work with legacy or on-premise systems?
Yes. Many of our best automation wins come from bridging a modern SaaS tool with a legacy system that doesn't have a proper API — using scheduled database exports, screen automation, or custom middleware. See also our legacy modernization service for a deeper refactor when that makes sense.
What platforms do you build on?
We're platform-agnostic. For simple workflows we often use Make, n8n, or Zapier. For more complex flows we build on Python and TypeScript, deployed to AWS, GCP or Vercel. The choice depends on your team's ability to maintain the automation, your data sensitivity, and your volume.
How do you make sure the automation keeps working?
Every workflow we ship emits structured logs, fails loud (not silent) into a Slack or email alert channel, and exposes a status page. On top of that we document the manual fallback procedure so the business keeps running during the rare outage. Clients on a retainer also get a monthly review of failure rates and a backlog of small improvements.

The single fastest way to evaluate automation for your business is to pick the process that wastes the most hours this week and ask two questions: "is this mostly rules, or mostly judgment?" and "does it touch systems that have an API?" If both answers lean yes, that process is usually a great automation candidate.